- “We drive into a lot of industrial complexes where there are a lot of narrow spots and tight turns. The maneuverability of the TerraStar® is much better [than our previous truck].”
- “It handles its everyday duties really well with respect to reliability, toughness and durability. It even has the ability to step up and temporarily cover the workload of a larger truck.”
- “If I continue to have good service and good serviceability with these trucks, I’ll be sticking with International.”
STEPPING UP TO THE TERRASTAR ®
Ontario-based Interstate Batteries Distributorship Finds the Tough, Nimble Work Truck He’s Been Looking For
Earlier this year, Tim Bauman was in the market for a new truck to handle “hot shot” delivery service for his Ontario-based Interstate Batteries distributorship. As one of 300 North American distributors of auto, marine and other specialty batteries, his customers— which range from independent garages to major auto service providers and end-users—rely on these fast spot-deliveries to get them additional sales inventory when needed. The new mid-sized vehicle had to be quick and nimble, but tough enough to haul upwards of 8,000 pounds of heavy batteries.
So far, he’s found the International® TerraStar® more than up to the task.
Previously, Bauman had utilized vehicles from other OEMS for this particular application. Unfortunately, over a two-year period, that truck had premature brake wear-and-tear and other issues that resulted in 60-plus days of downtime. “The bottom line is, the truck was not built to handle the work that I do,” he says. After years of suffering through subpar service and insufficient reliability and durability, Bauman was intrigued when Brian Caven, a sales professional from Western Toronto International Truck Centres, approached him last year about the newly launched International TerraStar. “Brian said, ‘I have a truck I think you’re going to be interested in,’” Bauman recalls.
Now that the TerraStar is in his fleet, Bauman finally has the truck tailor made for the job: A truck with a rugged chassis, featuring best-in-class 80,000 PSI frame rails huckbolted for strength and durability; a truck that features a 300 horsepower, 6.4-liter MaxxForce® 7 V-8 engine with 660 lb-ft of torque. A true commercial grade truck that was purpose-built for medium-duty workloads.
Bauman has been running the TerraStar since February and has experienced zero downtime. And he’s been particularly impressed with the turning radius, which has been a huge upgrade from its predecessor. “We drive into a lot of industrial complexes where there are a lot of narrow spots and tight turns. The maneuverability of the TerraStar is much better [than our previous truck],” he says.
He also appreciates that the TerraStar offers 38% more visibility than the competition, which keeps his drivers—and those around them— safer. And that the massive cab provides 20% more volume than the nearest comparable truck, offering plenty of room for drivers to house a computer and printer as well as point-of-sale material.
The toughness of the TerraStar also means he can use it to fill in as a route truck on occasion, where it has had no problem pulling heavier-than-usual loads. “It handles its everyday duties really well with respect to reliability, toughness and durability,” Bauman says. “It even has the ability to step up and temporarily cover the workload of a larger truck.”
While the International TerraStar brings Bauman confidence that he has a truck tough enough for his needs, the most drastic change the truck has brought to his business has been in the area of customer service. Buying a new truck typically requires Bauman to spend hours working with his body maker, Mickey Truck Bodies, to get the truck built to spec. But when purchasing the TerraStar, the team at Western Toronto International Truck Centres handled all of the details to ensure that the four-bay body put onto the TerraStar chassis had the proper cab-to-axle and fuel tank position to fit Bauman’s specs.
“I sell batteries for a living; I’m not a truck guy,” he says. “With my previous trucks [for this application] I had to handle all of the body stuff myself. But International shipped the chassis to Mickey’s factory in North Carolina; they took care of all of the transactions relating to getting the truck over the border [from Canada]. International handled everything. That was a big thing.”
Bauman, who is also pleased with the new International DuraStar® he uses as a route truck, says he may be in the market for yet another truck next year. “If I continue to have good service and good serviceability with these trucks,” he says. “I’ll be sticking with International.”
See full testimonial HERE.