International Truck Recognizes High-Performing Dealers for Their Commitment to Improving Service Dwell Time
March 13th, 2017 – Summit Truck Group today announced that 12 of its dealership locations have been recognized by International Truck as a Diamond Edge℠ certified dealer. The following Summit Truck Group locations received this recognition: Oklahoma City, OK, Wichita, KS, Kansas City, MO, Joplin, MO, Kansas City, KS, Tye, TX, San Angelo, TX, Farmington, NM, Salina, KS, North Little Rock, AR, Russellville, AR, and Lowell, AR. The Diamond Edge program is a collaborative effort between International Truck and its dealer body to recognize dealers for their commitment to uptime and to drive awareness of the high-performing service offered to customers from dealers with this designation.
“International Truck has an unrelenting passion for delivering on our mission of uptime,” said Victor Doran, vice president, Customer & Dealer Support, Navistar. “Diamond Edge certification recognizes dealers with the highest-performing service departments in our network.”
Diamond Edge Certification is earned by achieving rigorous parts and service metrics based on customer dwell time, which is the time it takes for a customer to get their truck diagnosed, repaired and back on the road.
To achieve Diamond Edge certification status, International truck dealers must:
- Meet or exceed service dwell time and repair velocity metrics
- Develop long-term action plans for continuous service dwell time and customer service improvement
- Be current with technician and service management training requirements
- Maintain special service tools inventory for specific repairs as required
- Provide dedicated Accelerated Service lanes where customers receive immediate vehicle evaluation and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival
- Participate in the Dealership Inventory Alliance (DIA) parts inventory program to ensure common parts are readily available in dealer inventory
To customers, servicing a vehicle at an International Truck Diamond Edge certified dealership offers the following benefits:
Accelerated Service Lane
Dedicated lanes ensure International customers receive vehicle evaluation and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle's arrival
All makes parts inventory
Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory
First-of-its-kind mobile application that expedites customers' service visits by streamlining the write-up and diagnostic process.
Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.
About Summit Holdings
Summit Holdings is a privately-held company that does business as Summit Truck Group, Summit Bus, and Summit Idealease. The company operates 32 commercial truck and bus dealerships in Arkansas, Kansas, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, and Texas. Summit Truck Group represents and services International®, Volvo, Mack, Ford, and Isuzu commercial trucks, and Crane Carrier specialty vehicles. Summit Bus represents and services IC Bus™, ElDorado National, and other commercial bus brands. Commercial truck lease and rental, mobile and dedicated maintenance services are offered through 18 Idealease™ locations. Summit serves customers with more than 1,400 employees, 475 technicians, over 475 service bays, and over $31 million in all-makes stocked parts. Additional information can be found at www.summittruckgroup.com.